Shipping & Returns

Shipping & Returns

 

Shipping & Returns Policy

Shipping Information for Online Purchases

Shipping Fees will be calculated at checkout.

Your Order will dispatch from our Sydney Warehouse. Items that are in stock will be delivered to metro areas within Sydney within 7 – 14 days. Delivery to remote or regional areas will take longer and timeframes may vary, we will issue an email upon purchase to confirm delivery times.

Lead-times for non-stocked items may vary significantly. If your ordered item is not in stock you will receive an email with in 48 hours to confirm dispatch date and relevant tracking details. Lead-time noted on the website are dependant on stock availability. Lead-times on items not in stock are indicative only and may vary,
Products may be dispatched either separately or together depending on the products selected at the checkout.

WorkArena do not ship Herman Miller products to addresses outside New South Wales.
Please note that a signature will be required upon delivery at the nominated address. Delivery will usually occur between 9:00 am and 5:00 pm Monday – Friday, however we are unable provide an exact time prior to delivery.

Please ensure your delivery address is correct as we cannot redirect orders once they have been dispatched. We do not deliver to PO Boxes. We cannot accommodate specific delivery date and time instructions. Additional delivery charges will be incurred where incorrect address details have been provided.

Pick up from our warehouse is available.

Returns & Refunds Policy

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of products purchased from us. This document sets out our process for refunds and returns in connection with your consumer rights. For warranty claims, please see our Warranty Claims process here: https://www.workarena.com.au/warranty-claims/.

1 Change of mind

Please choose carefully before you buy because we do not give refunds or exchanges if you have simply changed your mind about buying the product.

2 Consumer rights — major failures
You can obtain a refund or exchange if there is a major failure with a product, i.e. the product:

If there is a major failure with a product and you choose to keep it, we will compensate you for any reduction in the value of the product below the price you paid.

3 Consumer rights — minor failures
If there is a minor failure with the product which cannot be fixed, you can obtain a refund or exchange or ask us to compensate you for any reduction in its value below the price you paid.
If there is a minor failure with the product which can be fixed, we will repair or exchange the product, or refund the purchase price within a reasonable time. If we do not do so in a reasonable time, you can require us to refund the purchase price or exchange the product, or you can have the product repaired or replaced with an identical product and we will pay the reasonable costs of you doing so.
Refurbished parts may be used to repair the product.

4 Consumer rights — other terms and conditions

5 Privacy

We will ask you for relevant information when you return a product. If you do not provide this information, we may not be able to process your request for a refund, exchange or repair. Your information will be stored securely for a reasonable time, and used in accordance with our Privacy Policy https://www.workarena.com.au/privacy-policy/. Among other things, we may use your information to investigate and protect against fraud, and for analysis. We may disclose your information if required by law, or the order of a court or tribunal.

6 Returning products bought online

7 Returning products you bought in-store

8 Questions
If you have any questions, please contact us on +61 2 9422 6100 or info@workarena.com.au.

9 Governing law
This document is governed by and construed in accordance with the laws of New South Wales, Australia. We submit and you submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

10 Definitions

 

 

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