Shipping & Returns Policy

Shipping Information for Online Purchases

Shipping Fees will be calculated at checkout.

Your Order will dispatch from our Sydney Warehouse. Items that are in stock will be delivered to metro areas within Sydney within 7 – 14 days. Delivery to remote or regional areas will take longer and timeframes may vary, we will issue an email upon purchase to confirm delivery times.

Lead-times for non-stocked items may vary significantly. If your ordered item is not in stock you will receive an email with in 48 hours to confirm dispatch date and relevant tracking details. Lead-time noted on the website are dependant on stock availability. Lead-times on items not in stock are indicative only and may vary,
Products may be dispatched either separately or together depending on the products selected at the checkout.

WorkArena do not ship Herman Miller products to addresses outside New South Wales.
Please note that a signature will be required upon delivery at the nominated address. Delivery will usually occur between 9:00 am and 5:00 pm Monday – Friday, however we are unable provide an exact time prior to delivery.

Please ensure your delivery address is correct as we cannot redirect orders once they have been dispatched. We do not deliver to PO Boxes. We cannot accommodate specific delivery date and time instructions. Additional delivery charges will be incurred where incorrect address details have been provided.

Pick up from our warehouse is available.

Returns & Refunds Policy

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of products purchased from us. This document sets out our process for refunds and returns in connection with your consumer rights. For warranty claims, please see our Warranty Claims process here: https://www.workarena.com.au/warranty-claims/.

1 Change of mind
Please choose carefully before you buy because we do not give refunds or exchanges if you have simply changed your mind about buying the product.

2 Consumer rights — major failures
You can obtain a refund or exchange if there is a major failure with a product, i.e. the product:

• would not have been bought by a reasonable consumer who knew about the failure;
• is significantly different from the description, sample or demonstration model (if it was sold by description or by reference to a sample or demonstration model);
• is substantially unfit for its usual purpose, and it cannot be fixed easily in a reasonable time;
• is unfit for your particular purpose which you told us about, and it cannot be fixed easily in a reasonable time; or
• is unsafe.

If there is a major failure with a product and you choose to keep it, we will compensate you for any reduction in the value of the product below the price you paid.

3 Consumer rights — minor failures
If there is a minor failure with the product which cannot be fixed, you can obtain a refund or exchange or ask us to compensate you for any reduction in its value below the price you paid.
If there is a minor failure with the product which can be fixed, we will repair or exchange the product, or refund the purchase price within a reasonable time. If we do not do so in a reasonable time, you can require us to refund the purchase price or exchange the product, or you can have the product repaired or replaced with an identical product and we will pay the reasonable costs of you doing so.
Refurbished parts may be used to repair the product.

4 Consumer rights — other terms and conditions

• Proof of purchase: You must show your proof of purchase (e.g. your original receipt or tax invoice) when asking us to refund, exchange or repair of a faulty product.
• No proof of purchase: If you cannot show adequate proof of purchase, we may repair the product or give you an exchange to the value of the current price of that product, if all of the other applicable conditions relating to faulty products are satisfied, we are satisfied that you bought the product from us, we are satisfied that there is no fraud affecting the transaction, you show us current photo identification and agree to us verifying your signature and recording your full name, address and the type and number of your identification document.
• Refund method: We will generally only refund the price using the original payment method. We may agree to provide a refund via a different payment method, at our discretion.
• Misuse, neglect, accident etc: If the product is faulty because of neglect, abnormal use, your actions or an accident that happened after you bought it, we do not need to repair, exchange or refund it.
• Alert about fault: If you were alerted about the fault before you bought the product, we do not need to repair, exchange or refund it. Where the goods are sold as second-hand, existing wear and tear which was disclosed to you or apparent before purchase will not be subject to repair, exchange or refund.
• Condition of product: If there is a fault with the product, it does not matter whether the product is opened, used, altered, worn, washed or in its original condition, packaging or shrink wrap or bearing original labels, tags or seals. The product must still be returned together with all manuals, accessories and documentation (including certificates) that came with it.
• Time: You should return the product within a reasonable time in which it would be expected that the fault would become obvious, in light of the type of product, your likely use of it, the length of time it would reasonably be used and the amount of use reasonably needed before the fault becomes apparent. We are not required to refund or exchange the product after this time.

5 Privacy

We will ask you for relevant information when you return a product. If you do not provide this information, we may not be able to process your request for a refund, exchange or repair. Your information will be stored securely for a reasonable time, and used in accordance with our Privacy Policy https://www.workarena.com.au/privacy-policy/. Among other things, we may use your information to investigate and protect against fraud, and for analysis. We may disclose your information if required by law, or the order of a court or tribunal.

6 Returning products bought online

• Inspect on delivery: When you receive or collect the product, please check it immediately. Please check that you are satisfied with it, that it is of acceptable quality and matches the description, sample or demonstration model.
• Delivery charges: If the product was faulty, damaged in transit, wrongly described, different from the sample or demonstration model or unfit for its usual purpose or intended and disclosed purpose, we will refund the delivery charges. We will pay for the delivery charge to return the product. However, if we assess that the product was faulty because of neglect, abnormal use, your actions or an accident that happened after you bought it, you must pay for both the original and return delivery charges.
• Installed or bulky products: If you cannot easily return a faulty product to us because of the fault, because it is too big or because it has been installed, please contact us on 02 9422 6100. We will come to inspect the product.
• Time of refunds: You will normally receive the refund within [3–5 days] after we have received the returned product and emailed to tell you that we are satisfied that it meets this Returns & Refunds Policy.
• Rejection of return: If we assess that the product does not meet this Returns & Refunds Policy, we will contact you and then return the product to you. You must pay the delivery charge for us to return the product to you.
• Exchanges: You cannot exchange products that you bought online when you are returning them by post. You must request a refund, and then buy the other product that you want.

7 Returning products you bought in-store

• If you bought the product in-store, you can return it to any of our stores.
• If you paid by credit card or debit card, please bring the card when you are returning the product.

8 Questions
If you have any questions, please contact us on +61 2 9422 6100 or info@workarena.com.au.

9 Governing law
This document is governed by and construed in accordance with the laws of New South Wales, Australia. We submit and you submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

10 Definitions

• Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
• We or Us means Work Arena Pty Limited ACN 089 935 259.
• You means a ‘consumer’ (as defined under the Australian Consumer Law) of our goods or services.

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